Standards adoption is a team effort
“Adopting standards prepares our organisation for further growth; it equips our business with the necessary tools, structure and mechanism to remain resilient in this competitive environment as globalisation is a reality and the opportunity is also massive.
Standards have become a guideline and benchmark as it defines who we are as a company and the quality of the products and services that we provide to our clients.”
Kenny Teo, CEO, ATT Systems Group
In our last issue, we looked at how ATT Systems Group (ATT) – a solutions provider of Queue Management Solutions, Security System, Traffic Management Solutions and Systems Integration – leveraged standards to keep pace with changes in the business and technology landscape.
ATT Systems Group (ATT) has over the years designed and developed a wide range of electronic solutions for both public and private sector organisations. From its inception, ATT has viewed the implementation of standards as an opportunity to gain a competitive advantage, remain efficient and protect itself from the threats of an ever-changing business environment.
The ISO 9001, for example, ensures customer requirements and expectations are met.
“Integrating hardware and software involves a sequence of planning and gathering of user requirements necessary to design a system that works best for our clients. Thus, we have to ensure that the quality and service standards are met at all times,” said ATT Group Systems spokesperson.
“During the implementation, the employees then realised the complexities of these processes. Implementation timeline has become a primary consideration from the planning of internal resources, selection of consultants, conducting risk assessments and other procedural requirements.”
Benefits of a systematic approach
Prospective adopters of the ISO 27001 will be relieved to learn that the implementation of this standard is not as complicated as it may be perceived. During its experience, ATT learned that its implementation was similar to other ISO standards and that there was a systematic approach in determining what areas require improvements in compliance with the standard.
“The security standards describe the best practices to ensure the safe handling and transferring of information at all times which involves People, Process and Technology. Once these gap analyses are done, it helps the company streamline its internal procedures and integrate it with other standards in a practical manner which is relevant to the company’s needs and its practices,” said Kenny Teo Chin Tiong, CEO, ATT Systems Group.
Another standard ATT has chosen to implement is the ISO 14001 Environmental Management System which guides its employees to review internal processes to reduce the environmental impact while at work. ATT also follows the ISO 18001 Occupational Health and Safety Standards as it believes in providing employees with adequate training to manage, mitigate and prevent injuries or illnesses at work.
“All our employees are exposed to risk whenever they are performing their jobs, regardless in or outside the office. Our commitment to building a safe working environment increases the confidence of all stakeholders towards our business,” Mr Teo explained.
Standard leads to consistency and improved efficiency
Not only did the adoption of standards guided the company to continuously improve its efficiency, reduce wastage of resources and increase overall customer service satisfaction, it laid the foundation for ATT’s standard operating procedures. This improved the consistency of its operation and allowed them to maintain good quality products and services.
“Adopting the standards has also paved the way to a systematic approach in running daily operations ensuring high level of information security. These standards have become a guideline and benchmark as it defines who we are as a company and the quality of the products and services that we provide to our clients,” shared Mr Teo.
Employees are also impacted positively. Now with clearer employee performance expectations, ATT finds that it was able to also develop a more professional working environment and cultivate motivation in employees.
For ATT, the road to success was not attributed to just one person. The whole journey was well-represented with contributions from employees of different specialisations. An open channel of communication allowed its employees to provide regular feedback on how to improve processes while support from its management ensured there were adequate resources throughout.
One piece of advice from ATT is for companies to clearly understand the need or reason for change and adoption of any standards. It warns against adopting standards as a result of external pressures or simply following after other organisations.
Mr Teo said, “For us, adopting these standards prepares our organisation for further growth; it equips our business with the necessary tools, structure and mechanism to remain resilient in this competitive environment as globalisation is a reality and the opportunity is also massive.”
“Adopting the standards has also paved the way to a systematic approach to running daily operations ensuring a high level of information security. These standards have become a guideline and benchmark in terms of work standards as it defines who we are as a company and the quality of the products and services that we provide to our clients,” he added.
Written by Arcis Communications
Published on 8 February 2018